My account is locked. How do I get back into it?

Learn why you may not be able to login and how to resolve it.

Updated over 2 months ago


If you no-show frequently, harass providers, or act in any way that goes against our community guidelines, we reserve the right to limit or terminate your use of Materia+’s service(s). Read our cancellation and no-show policy.

If you think your account has been mistakenly locked, please contact us, and we will work together to resolve the issue.