Learn how alerts and reminders help facilitate payments on Materia+
Updated over 2 months ago
Sending payment reminders to patients
To remind your patients to make a payment, go to the invoice you want them to pay, click the + button, and select Send a Reminder. This action will send an email to the patient and create an alert on their patient dashboard indicating that they have an outstanding payment to you.
"Unpaid" Alerts
You and your patients will be notified if invoices stay in the "Unpaid" status for 5 days or longer.
To eliminate "Unpaid" alerts, you can either remind the patient to make their payment online, if they prefer that option, or manually process the invoice for any payments made via bank transfer, cash, or cheque. Once the invoice is "Paid," the alert(s) will disappear.
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