Learn about Materia+'s data and privacy policies

Updated over 2 months ago

Materia+ prioritizes your data and privacy. We want all our users to have full confidence that their information is secure and protected.

What data does Materia+ collect?

At Materia+, we gather information that you voluntarily provide when setting up your account. For patients, creating an account requires only basic details, such as your full name, email address, phone number, country of origin, postal/zip code, sex, and date of birth. Providers also need to supply the same basic details, along with their province of practice, practice location, and other relevant professional information. Additionally, we may collect metadata that your browser automatically shares to assist us in troubleshooting and enhancing our products.

How does Materia+ safeguard data?

At Materia+, we are dedicated to ensuring the security and privacy of both patients and providers. This commitment drives us to consistently work hard to safeguard your data and continually earn your trust. Our dedicated data security team follows internal security protocols daily to ensure that your information remains protected. Additionally, we collaborate with cybersecurity firms to maintain the highest level of protection for your data. Here are some of the measures we take to safeguard your information:

• Privacy and Security Training: Every team member at Materia+ receives training to emphasize the importance of privacy and security. This includes training on the PIPEDA, HIPAA and PHIPA, along with specialized employee training that enhances overall information security awareness.

• Strong Encryption: We utilize industry-standard technology to protect data, with our systems being subjected to annual evaluations by third-party auditors. Our website employs AES-256 encryption, and Materia+ data is transmitted securely over Transport Layer Security (TLS) connections (HTTPS).

• Secure Storage: Materia+ relies on Hostinger Web Services, a top-tier cloud computing provider, to store data in facilities that are both physically and electronically secure.

• Smart Features: We incorporate features that enhance data protection on your end as well. For instance, we offer a two-factor authentication feature to enhance the security of your account access.

Protecting your data is our top priority, and we do not sell your personal information to any third parties.

This article aims to give all Materia+ users a clear overview of our practices as they pertain to data storage and security. For a more thorough and detailed explanation of how we collect and utilize your data, please refer to our Privacy Policy.

Where can I find more information about how Materia+ handles data and privacy?

For more detailed information about our data and privacy practices, please refer to the following resources:

• Privacy Policy: Our commitment to protecting your personal data and the terms of our agreement.

• Terms of Service: A comprehensive guide outlining your rights, responsibilities, and the terms of your relationship with us, our products, our website platform, and our users.

If you have any further questions or concerns about our data and privacy policies, please don't hesitate to contact us directly.

How does Materia+ use and share data?

When you book an appointment, we share information with your provider to schedule your visit. This data gets saved on their provider dashboard. This may include your name, phone number, postal code, and chosen appointment time.

In addition to sharing your data with your healthcare providers, we may also use and share your information as described in our Privacy Policy. For example, we may analyze de-identified data (which means data that is individually non-identifiable) or aggregated data to improve our product and deliver a better healthcare experience.