Why you should leave an experience about your provider and what to include in your experience.

Updated over 2 months ago

Materia+ adopts a more innovative approach to reviews by eliminating the traditional star and score system. Instead, it allows patients to either recommend a provider or indicate that the provider may not be the right fit for them. This is called a patient experience.

After completing two appointments with a provider, you’ll receive a notification from Materia+ on your patient dashboard. Clicking this notification will open up a window where you can submit your patient experience.

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Will my name be displayed on the patient experience?

No. All patient experiences remain anonymous to protect patient confidentiality.

Why should I share an experience about my provider?

All users can benefit from the verified patient experiences available on Materia+. You can provide valuable feedback about your provider, and your experiences can help other patients like you find the right provider. Moreover, they highlight exceptional providers on the marketplace.

If you prefer, you have the option to keep your experience confidential, sharing it solely with your provider. This allows for a more personal interaction, and your feedback will not be visible on the provider's profile.

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What should I include when sharing my experiences?

• Stay Focused: Make sure to address the key points that are most relevant to you as a patient.
• Reflect on Your Experience: Consider whether you would choose this provider again. Discussing this in your experience helps other patients understand your overall impression of the provider.
• Keep it Concise: A brief paragraph is ideal, ensuring it remains easy to read for others.
• Be Specific and Honest: Along with expressing how you felt about your experience, explain the reasons behind those feelings, What were your expectations, and how did this provider meet them?
• Include Useful Details: Share pertinent information that could benefit other patients, such as whether the practice offers parking, its proximity to public transportation, and accepted payment method(s).
• Maintain Objectivity: While you can express your feeling about the care you received, refrain from making claims about the accuracy of diagnoses or treatments. Avoid speculating about the provider's actions.
• Follow Community Guidelines: Please refrain from using offensive language and ensure your review aligns with our community standards.